Shipping Policy

Shipping Policy — Neck Protect
Last updated: 13 September 2026

1. Shipping coverage
We ship internationally, to any country our shipping platform allows delivery to.

2. Free shipping
All our shipping is free, both for orders within Spain and for international orders. We don't apply a minimum purchase amount to qualify for free shipping.

3. Delivery times
The same timeframe applies regardless of destination:

📦 Order preparation: 5 to 7 working days.
🚚 Shipping to destination: a further 6 to 8 working days.

These timeframes are calculated in working days: weekends and public holidays (both local and in the destination country) don't count. If your order falls on these dates, delivery may be slightly delayed compared to the estimate.

4. Order tracking
As soon as your order is dispatched, you'll receive a confirmation email with tracking information so you can check the status of your delivery.

5. Customs and taxes (international shipments)
For orders outside the European Union, the parcel may be subject to duties, import taxes or customs charges set by the destination country. These costs, where they apply, are the buyer's responsibility and are outside Neck Protect's control; we recommend checking your country's customs regulations before placing an order.

6. Delays
Although we work to meet the timeframes stated above, delays may occur for reasons beyond our control (courier issues, customs, weather conditions, etc.). If your order is significantly delayed compared to the estimate, contact us at theneckprotect@gmail.com and we'll look into it with you.

7. Incorrect delivery address
It's the customer's responsibility to enter the correct shipping address when placing an order. If the parcel is returned due to an incorrect or incomplete address, we'll get in touch with you to arrange a resend, which may involve an additional shipping cost.

8. Questions about your delivery?
Write to us at theneckprotect@gmail.com with your order number and we'll help you as soon as possible.